Returns

You Can Get In Touch With Us By:

Telephone – 01235 810 200

E-Mail – sales@oxvape.co.uk

Returns Policy

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Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Opened e-liquids, drip tips, opened coils, and atomisers which have been filled with liquid cannot be returned.

Please contact us first regards any product you wish to return. Once discussed, and a return agreed, please complete this form and send it to us with the goods you are returning. This will help us to ensure that your goods are sent back to the correct and appropriate address.

We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: any product otherwise working but with obvious signs of use or wear and tear. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Exchanges
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The quickest and easiest way to receive new items before your desired item sells out is to re-purchase them online and return the unused items for a refund. This way you will receive the correct items quickly and your refund will be processed once the items are back with us. Please return the unused items with a completed returns form.

Refunds
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Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.

Late Or Missing Items
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If you haven’t received a refund within a week of returning your items, please contact us first to check they have been received back. If they have and we’ve processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at sales@oxvape.co.uk or on 01235 810 200.

Sales Or Clearance Items
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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping
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To return your product, address it to: OX Vape, 110 Broadway, Didcot, Oxfordshire, OX11 8AB. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.